Returns
Returns - How to Handle Damaged Items and Limitations
When it comes to returns, our policy ensures a smooth and easy process for damaged items, which can be returned within 30 days. It's important to know that while we strive for top quality in every item, sometimes issues can occur, and we are here to help you resolve these matters efficiently.
Firstly, to initiate a return for a damaged item, you need to contact us directly at thatssofarsogood@gmail.com. This step is essential to get personalized assistance and make sure that your issue is addressed promptly. We recommend including details like your order number and what specific damage is (with pictures) to expedite the process.
When preparing to return a damaged item, please make sure that it is in its original packaging if possible and that all parts are accounted for. This helps us to process your return quicker, so you can get a replacement or refund without unnecessary delays.
However, not all items are eligible for returns. Specifically, personalized items cannot be returned. This is because once an item is customized to meet your specifications, it cannot be resold, so we cannot accept these items back. We encourage you to double-check personalization details to avoid any disappointments.
If you have purchased a personalized item and believe it has arrived damaged, please reach out to us immediately. In certain cases, we may offer a resolution depending on the nature of the damage and personalization. Your satisfaction is paramount, so we are committed to finding the best possible solution.
Moreover, it's best to be aware of any additional guidelines that can affect your return process. These include making sure that the item you wish to return has not been used in a way that contributed to its damage beyond what's acceptable under normal product use. Keep all instructions and manuals as they may be needed for processing the return.
Beyond the initial 30-day window, returns for damaged items may become more difficult to handle, so it’s critical to act promptly. We value your experience with our products, and because of this, we encourage you to reach out as soon as you notice any issues.
Communication is key to a successful return. After contacting us, you will receive instructions on how to proceed, including any forms that need to be filled out and where to send the items. Our team is dedicated to making this process as straightforward as possible to ensure customer satisfaction.
In summary, our returns policy is designed to provide clear guidance and easy returns for damaged items within 30 days. Personalized items are an exception to the return policy, and customers are advised to carefully review and confirm personalization details upon ordering. For any questions or assistance with returns, please email thatssofarsogood@gmail.com. Your satisfaction and seamless experience are our top priorities.